NamePo senior engineers help live or through tickets, in English or Urdu. Our first-reply target is 30 minutes during staffed support hours; resolution time depends on the issue and agreed scope.
Routine hosting tickets cover the basics. When something breaks under pressure — a stuck migration, a white screen, mail that will not deliver — you need an engineer who owns the outcome. Pro Support gives you that path without hand-offs between queues.
Practical fixes for the problems that block launches and renewals.
White screens, plugin clashes, database corruption, and broken admin logins — we restore a working site and explain what changed.
Manual inspection for malware, injected PHP, unknown cron jobs, and weak permissions before attackers dig in deeper.
Caching, image strategy, and server-side tweaks aimed at faster first paint and healthier PageSpeed scores.
Small design and functionality updates, form fixes, and theme adjustments so your site matches the brief.
Lock down and rebuild after a hack — quarantine bad files, rotate credentials, and bring the site back online safely.
Stuck mail, broken MX/SPF/DKIM, certificate errors, and domain pointing mistakes — we restore reliable delivery and HTTPS.
Clear USD catalogue pricing. Your local currency may display based on where you browse — billing settles in USD.
An engineer shares your screen in real time and works the problem with you on the call.
First Hour
Guided live session with a senior engineer over AnyDesk or TeamViewer for urgent desktop-side issues.
Book Live SessionEach Extra Hour
Continue the same remote engagement when the first hour is not enough.
Book Live SessionBefore we connect
Install AnyDesk or TeamViewer, keep admin credentials handy, and pause auto-updates. We confirm access on the call so the paid hour starts clean.
I'm Ready — BookNo desktop access required — we investigate from the server, DNS, and hosting side and keep you updated on the ticket.
Up to 10 Minutes
Short answers, one-shot checks, or a fast read of a simple failure.
Request Offline HelpFirst Hour
Deeper work — security review, deliverability, migrations, or a structured performance pass.
Request Offline HelpEach Additional Hour
Billable follow-on time when the scoped ticket needs more engineering time.
Request Offline Help⚠️ Please sign in to your client area before opening a Pro Support ticket.
A predictable path so you always know what happens next.
Open a ticket with symptoms, URLs, and any recent changes. Screenshots help.
We classify remote vs offline work and confirm expected effort before billing.
Accept the estimate in the portal, then we schedule or start immediately.
Live session or backend work — either way, a senior engineer owns the fix.
You verify the outcome. We only close when you are satisfied with the result.
We do not treat a closed ticket as success by default. If something still fails after the session, we keep iterating within the agreed scope.
Contact the Pro Support DeskStraight answers about remote sessions, offline tickets, and pricing.
Why businesses choose NamePo Pro Support for critical WordPress and hosting issues.
Swipe horizontally to compare all columns.
| Feature | NamePo | Fiverr Freelancer | In-House IT Staff |
|---|---|---|---|
| Response Time | First-reply target: 30 minutes during staffed support hours | Hours to days | Business hours only |
| WordPress Expert Level | Included | Varies | Varies |
| Server Access & cPanel Knowledge | Included | Partial | Partial |
| Bilingual Support (Urdu/English) | Included | Varies | Limited |
| Card / PayPal / Bank Transfer | Included | Not included | Not included |
| Pricing | From $22 | USD 10–1,000+ | Full salary |