Support and Escalation
Support is available 24/7 via ticket, email, and WhatsApp for active customers. This page explains how to get help and when to escalate.
Channels
Client area tickets (my.namepo.com), support@namepo.com, and WhatsApp +1 585-861-1111. Knowledge-base articles on the blog may answer common questions faster.
Escalation
If an issue is unresolved after reasonable follow-up, reply to your ticket asking for senior review. Emergency outages affecting many customers are communicated via status channels.