Support and Escalation
Phone and WhatsApp customer care is available 24/7 at +1 585-861-1111. Email and support tickets follow published reply targets during staffed support hours. This page explains how to get help and when to escalate.
Channels
Client area tickets (my.namepo.com), support@namepo.com, and WhatsApp +1 585-861-1111. Knowledge-base articles on the blog may answer common questions faster.
Escalation
If an issue is unresolved after reasonable follow-up, reply to your ticket asking for senior review. Emergency outages affecting many customers are communicated via status channels.